— TERMS & CONDITIONS —
POOJITHA HOSPITAL
Effective Date: 19 August 2026
Business Name: POOJITHA HOSPITAL
Address: H.NO. 20-124/1, Srinivasa Theater, Telangana, Nalgonda – 508207
Contact: 7842774799
Email: poojithahospital02@gmail.com
1. Introduction
Welcome to POOJITHA HOSPITAL. These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the website, digital communication services, appointment-related services, WhatsApp communications, RCS communications, forms, and other online services made available by POOJITHA HOSPITAL (“Hospital”, “we”, “us”, or “our”).
POOJITHA HOSPITAL is committed to providing healthcare-related services in a professional, respectful, transparent, and patient-focused manner. Our digital channels may be used for general information, appointment requests, communication, reminders, service-related notifications, and other legitimate hospital-related purposes.
By accessing our website, submitting information, requesting an appointment, communicating with us through WhatsApp or RCS, or otherwise using our digital services, you acknowledge that you have read, understood, and agreed to these Terms.
These Terms apply together with our Privacy & Data Policy and any additional terms specifically communicated to you for particular services.
2. Definitions
For purposes of these Terms:
“Hospital”, “POOJITHA HOSPITAL”, “we”, “us”, or “our” means POOJITHA HOSPITAL located at H.NO. 20-124/1, Srinivasa Theater, Telangana, Nalgonda – 508207.
“User”, “you”, or “your” means any person accessing our website or using our online communication or digital services.
“Patient” means an individual receiving or seeking healthcare services from POOJITHA HOSPITAL.
“Website” means the official website or digital pages operated for POOJITHA HOSPITAL.
“Communication Services” means WhatsApp, RCS, SMS, email, telephone, website forms, appointment notifications, reminders, and similar communication channels.
“Message Data” means information contained in or associated with communications exchanged through our digital channels.
“Personal Information” means information that identifies or can reasonably be associated with an individual.
“Third-Party Service Provider” means an external technology, communication, hosting, payment, analytics, or platform provider used to support our services.
3. Acceptance of Terms
By using our website or digital communication services, you confirm that you have the legal capacity to accept these Terms under applicable law.
If you do not agree with any provision of these Terms, you should discontinue use of the relevant website or digital service.
Where a patient or user submits information on behalf of another person, the submitting individual represents that they are authorized to provide such information and communicate with the Hospital for that person.
Certain healthcare services may have additional terms, consent requirements, forms, or professional instructions. Those requirements will continue to apply.
4. Description of Services
POOJITHA HOSPITAL provides healthcare and hospital-related services as offered at its premises and through its authorized healthcare professionals.
Our website and digital channels may provide information regarding:
- Hospital facilities and services;
- Doctor or department information, where published;
- Appointment enquiries and requests;
- Appointment confirmations and reminders;
- General healthcare information;
- Hospital contact information;
- Patient communication;
- Service-related notifications;
- Follow-up or administrative communications; and
- Other legitimate hospital-related communications.
Information published online is intended to assist users and should not automatically be interpreted as a substitute for an examination, diagnosis, consultation, or treatment by a qualified healthcare professional.
5. Eligibility
Users must provide accurate information when requesting services or communicating with POOJITHA HOSPITAL.
Individuals under the age of majority should use our services with the involvement, supervision, or consent of a parent or lawful guardian where required by applicable law.
We may request appropriate information or documentation where reasonably necessary for identification, appointment management, patient safety, billing, or legal compliance.
6. Account Registration
Certain digital services may require the submission of personal information, including name, telephone number, email address, appointment information, or other relevant details.
You are responsible for ensuring that information submitted to the Hospital is accurate and current.
If an account, portal, login, or similar facility is introduced, you must maintain the confidentiality of your login credentials and must promptly notify us if you believe your account has been accessed without authorization.
The Hospital may suspend or restrict access where necessary for security, misuse prevention, legal compliance, or operational reasons.
7. User Responsibilities
You agree to use the Hospital’s website and communication services responsibly and lawfully.
You must not:
- Provide knowingly false or misleading information;
- Impersonate another individual;
- Attempt to obtain another person’s confidential information without authorization;
- Interfere with the operation or security of our website;
- Introduce malicious software or harmful code;
- Use our communication channels for spam or unlawful activities;
- Send abusive, threatening, discriminatory, or offensive content;
- Attempt unauthorized access to systems or accounts; or
- Use Hospital communication channels for purposes unrelated to legitimate communication with the Hospital.
Patients are responsible for providing healthcare professionals with accurate and relevant information necessary for appropriate care.
8. Payment & Billing Terms
Where applicable, healthcare services, consultations, diagnostic services, procedures, medicines, room charges, or other hospital services may involve fees.
Applicable charges may depend upon the service requested, treatment provided, healthcare professional, facilities used, or other relevant factors.
Where payment is required, the Hospital may communicate applicable charges, payment instructions, receipts, and billing information through appropriate channels.
Online payment facilities, if provided, may be processed through authorized third-party payment providers. Their separate terms and privacy policies may apply.
Patients should retain payment confirmations and receipts for their records.
Nothing in these Terms requires the Hospital to provide a service without payment where payment is legally and commercially applicable.
9. Subscription Renewal & Termination
POOJITHA HOSPITAL does not generally operate as a subscription-based SaaS service. However, if any recurring service, membership, package, subscription, digital service, or other recurring arrangement is introduced, the applicable price, duration, renewal conditions, cancellation process, and refund terms will be communicated before or at the time of enrollment.
Where a recurring arrangement exists, the user may terminate it in accordance with the applicable service terms.
The Hospital may terminate or suspend digital access where necessary due to misuse, security concerns, non-payment, legal requirements, or operational reasons.
Termination of access does not automatically terminate obligations that are intended to survive termination, including confidentiality, intellectual property, liability, and legal compliance provisions.
10. Use of WhatsApp Official API & RCS
POOJITHA HOSPITAL may use authorized business communication channels, including the WhatsApp Business Platform/Official API and Rich Communication Services (RCS), for legitimate healthcare and administrative communication.
Such communication may include:
- Appointment confirmations;
- Appointment reminders;
- Registration or enquiry updates;
- Service-related notifications;
- Follow-up reminders;
- Patient-requested communications;
- Administrative information; and
- Other communications permitted by applicable platform policies and law.
The Hospital will seek appropriate consent where required before sending non-essential or promotional communications.
WhatsApp and RCS services are provided through third-party technology and telecommunications infrastructure. Delivery, availability, functionality, and timing may depend on the relevant platform, mobile operator, internet connection, device, or other external factors.
Users should not rely exclusively on WhatsApp, RCS, SMS, email, or other digital communication for urgent medical needs.
11. Message Delivery & Compliance Policy
POOJITHA HOSPITAL aims to send communications that are relevant, appropriate, lawful, and consistent with applicable WhatsApp, RCS, telecommunications, privacy, and messaging policies.
We will not knowingly use our communication channels for unlawful, fraudulent, misleading, abusive, or prohibited content.
Where applicable, marketing or promotional communications will be sent only where appropriate consent or another lawful basis exists.
Users may request to stop non-essential communications by contacting the Hospital or using an available opt-out mechanism.
Message delivery is not guaranteed. Messages may be delayed, filtered, blocked, undelivered, or otherwise affected by platform policies, telecom networks, device settings, connectivity, or technical failures.
For urgent medical situations, patients must use appropriate emergency or direct hospital contact methods rather than relying upon digital messaging.
12. Intellectual Property Rights
Unless otherwise stated, website content belonging to POOJITHA HOSPITAL, including text, branding, logos, graphics, design elements, photographs, icons, and other original materials, is protected by applicable intellectual property laws.
Users may access such content for personal and lawful informational purposes.
You may not reproduce, modify, distribute, publicly display, commercially exploit, or create derivative works from Hospital-owned materials without prior written permission, except where permitted by applicable law.
Third-party trademarks, logos, names, and materials remain the property of their respective owners.
13. Confidentiality
POOJITHA HOSPITAL recognizes the importance of maintaining confidentiality in healthcare-related interactions.
Patient information and confidential information will be handled in accordance with applicable laws, professional obligations, our Privacy & Data Policy, and legitimate healthcare requirements.
Confidentiality may be limited where disclosure is required or permitted by law, necessary for treatment, required to protect safety, requested by an authorized individual, or necessary for legitimate operational or legal purposes.
Users should avoid sharing highly sensitive medical information through unsecured or inappropriate channels unless specifically requested or instructed by authorized Hospital personnel.
14. Disclaimer of Warranties
We make reasonable efforts to maintain accurate and useful information on our website and digital channels. However, online information may contain errors, omissions, outdated information, or changes resulting from operational circumstances.
Website content is provided for general informational purposes and does not constitute a medical diagnosis or individualized medical advice.
No information on the website should be interpreted as a guarantee of a particular medical outcome.
The Hospital does not guarantee uninterrupted availability of websites, communication channels, online appointment systems, WhatsApp, RCS, SMS, email, or third-party services.
15. Limitation of Liability
To the maximum extent permitted by applicable Indian law, POOJITHA HOSPITAL shall not be responsible for losses arising solely from technical interruptions, third-party platform failures, telecom failures, internet disruptions, inaccurate information supplied by a user, unauthorized access caused by the user’s failure to protect credentials, or circumstances beyond the Hospital’s reasonable control.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Nothing herein removes or restricts any statutory rights or protections available to patients or consumers.
16. Indemnification
To the extent permitted by law, a user may be responsible for losses, claims, liabilities, costs, or expenses arising from the user’s unlawful use of our website or communication services, violation of these Terms, misuse of another person’s information, unauthorized access, or infringement of third-party rights.
This provision does not apply where the relevant loss results from the Hospital’s own unlawful conduct or where such indemnification is prohibited by applicable law.
17. Governing Law (India)
These Terms shall be governed by and interpreted in accordance with the laws applicable in India.
Subject to applicable statutory rights and jurisdictional requirements, disputes relating to these Terms shall be subject to the jurisdiction of competent courts having jurisdiction over POOJITHA HOSPITAL’s location.
Nothing in these Terms prevents a consumer or patient from exercising rights available under applicable consumer protection, healthcare, privacy, or other Indian legislation.
18. Changes to Terms
POOJITHA HOSPITAL may update these Terms from time to time to reflect changes in services, technology, law, regulatory requirements, communication platforms, or business practices.
Updated Terms will be published on the relevant website page with a revised effective date where appropriate.
Users should periodically review this page to remain informed about applicable terms.
Continued use of our digital services after an updated version becomes effective may constitute acceptance of the revised Terms to the extent permitted by law.
19. Contact Information
For questions, complaints, communication preferences, or concerns regarding these Terms, please contact:
POOJITHA HOSPITAL
H.NO. 20-124/1, Srinivasa Theater,
Telangana, Nalgonda – 508207
Phone: 7842774799
Email: poojithahospital02@gmail.com
For privacy-related requests, users should clearly mention “Privacy Request” in the subject line of their email.
Last Updated: 19 August 2026