POOJITHA HOSPITAL

Policies

— PRIVACY & DATA POLICY —

POOJITHA HOSPITAL

Effective Date: 19 August 2026
Business Name: POOJITHA HOSPITAL
Address: H.NO. 20-124/1, Srinivasa Theater, Telangana, Nalgonda – 508207
Contact: 7842774799
Email: poojithahospital02@gmail.com

1. Introduction

POOJITHA HOSPITAL respects the privacy and confidentiality of individuals who visit our premises, use our website, contact us, request appointments, communicate through WhatsApp or RCS, submit forms, or otherwise interact with our services.

This Privacy & Data Policy explains what information we may collect, why we collect it, how it may be used, with whom it may be shared, how it is protected, and the choices available to individuals.

Because POOJITHA HOSPITAL operates in the healthcare environment, we understand that personal and health-related information can be particularly sensitive. We therefore seek to handle such information responsibly and only for legitimate purposes.

This Policy should be read together with our Terms & Conditions and any specific consent notice presented when information is collected.

2. Information We Collect

Depending on how you interact with POOJITHA HOSPITAL, we may collect the following categories of information.

A. User Information

This may include:

  • Name;
  • Age or date of birth where relevant;
  • Gender where necessary for healthcare purposes;
  • Telephone or WhatsApp number;
  • Email address;
  • Address or locality;
  • Appointment information;
  • Registration information; and
  • Other information voluntarily provided by the user.

B. Healthcare and Patient Information

Where necessary for healthcare services, we may process information provided in connection with treatment, consultation, diagnosis, appointments, medical history, reports, prescriptions, or other healthcare activities.

Such information is handled with appropriate confidentiality and only for legitimate purposes permitted by law.

C. Device and Technical Information

When you access our website, certain technical information may be automatically collected, such as:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Approximate location derived from technical information;
  • Website interaction information;
  • Date and time of access; and
  • Security or diagnostic information.

D. Cookies and Similar Information

Our website may use cookies or similar technologies to support essential functionality, improve website performance, understand website usage, and remember certain preferences.

3. Purpose of Data Collection

POOJITHA HOSPITAL may collect and process information for legitimate purposes, including:

  • Managing appointments and enquiries;
  • Providing healthcare-related services;
  • Communicating appointment reminders;
  • Responding to questions or requests;
  • Maintaining patient and administrative records;
  • Processing payments and billing;
  • Providing requested information;
  • Sending service-related notifications;
  • Managing WhatsApp and RCS communications;
  • Improving website functionality;
  • Maintaining security;
  • Preventing fraud or misuse;
  • Meeting legal and regulatory requirements; and
  • Protecting the rights, safety, and interests of patients, staff, visitors, and the Hospital.

We seek to collect information that is reasonably relevant to the purpose for which it is required.

4. Consent for WhatsApp & RCS Data Processing

Where users provide their telephone number and choose to communicate with POOJITHA HOSPITAL through WhatsApp or RCS, their information may be processed to facilitate requested communications.

Depending on the communication, consent may be obtained through a website form, appointment process, verbal or written interaction, digital opt-in, or another appropriate method.

Examples of communications may include appointment confirmations, reminders, service-related notifications, follow-up information, and other communications requested or reasonably expected by the user.

Where marketing or promotional communication requires consent under applicable law or platform requirements, POOJITHA HOSPITAL will seek appropriate consent.

Users may request discontinuation of non-essential communications by contacting us.

WhatsApp and RCS communications are also subject to the privacy practices and terms of the relevant platform, telecom operator, device provider, and technology infrastructure.

5. Legal Basis for Processing

POOJITHA HOSPITAL may process personal information based on one or more lawful grounds applicable to the relevant processing activity.

These may include:

  • Consent provided by the individual;
  • Providing healthcare or other requested services;
  • Appointment administration;
  • Compliance with legal or regulatory obligations;
  • Protection of health, safety, or vital interests where applicable;
  • Legitimate operational purposes where permitted by applicable law; and
  • Establishment, exercise, or defense of legal rights.

For healthcare-related information, processing may also be necessary to provide appropriate healthcare services and maintain appropriate records.

6. How We Use Collected Data

Information may be used to:

  • Identify patients or users;
  • Schedule and manage appointments;
  • Communicate with patients;
  • Provide requested services;
  • Send appointment reminders;
  • Respond to enquiries;
  • Maintain medical and administrative records;
  • Process transactions;
  • Send relevant service notifications;
  • Improve patient experience;
  • Maintain website and information security;
  • Analyze website performance;
  • Prevent unauthorized activity;
  • Comply with legal obligations; and
  • Resolve complaints or disputes.

POOJITHA HOSPITAL does not intend to sell personal information to third parties.

7. Data Retention & Deletion

POOJITHA HOSPITAL retains information only for as long as reasonably necessary for the purpose for which it was collected, including healthcare, administrative, legal, accounting, security, and regulatory requirements.

Healthcare and patient records may need to be retained for periods required by applicable law, professional requirements, medical practice standards, or legitimate operational needs.

Where information is no longer required and there is no legal reason to retain it, reasonable steps may be taken to delete, anonymize, or securely dispose of it.

Requests for deletion may be subject to legal, medical, regulatory, or other legitimate retention requirements.

8. Data Sharing with Third Parties

POOJITHA HOSPITAL may share or permit access to information with trusted third parties where reasonably necessary for legitimate purposes.

Depending on the services used, these may include:

Meta: Where WhatsApp Business services are used, relevant communication information may be processed through Meta’s infrastructure.

Google: If Google services such as analytics, cloud, forms, email, maps, or other tools are used, relevant information may be processed by Google in accordance with the applicable service.

Telecom Operators: RCS, SMS, and telecommunications communications may involve mobile network operators and related infrastructure providers.

Technology and Hosting Providers: Website hosting, security, storage, payment, software, and technical support providers may process information as necessary to provide their services.

Professional or Legal Advisors: Information may be disclosed where necessary for professional, legal, compliance, audit, or dispute-resolution purposes.

Government or Law Enforcement Authorities: Information may be disclosed when required or permitted by applicable law or lawful governmental request.

Third parties are expected to handle information in accordance with applicable contractual, technical, legal, or platform requirements.

9. Security Measures & Encryption

POOJITHA HOSPITAL takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Depending on the system involved, safeguards may include access controls, authentication, restricted access, secure hosting, encryption in transit, backups, monitoring, and other reasonable security measures.

No electronic transmission or storage system can be guaranteed to be completely secure. Users should therefore exercise appropriate caution when transmitting sensitive information through digital channels.

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies.

Cookies may be used for:

  • Essential website functionality;
  • Security;
  • Remembering preferences;
  • Understanding website traffic;
  • Performance measurement;
  • Improving user experience; and
  • Analytics, where enabled.

Users can control cookies through their browser settings. Disabling certain cookies may affect some website functionality.

Where legally required, appropriate consent mechanisms may be provided for non-essential cookies or tracking technologies.

11. Data Transfer & Storage (India-Based)

POOJITHA HOSPITAL seeks to manage and store information using appropriate systems and service providers consistent with applicable Indian legal requirements.

Some third-party technology platforms, including communication, cloud, analytics, hosting, or messaging providers, may process information through infrastructure located outside India.

Where such processing occurs, POOJITHA HOSPITAL will seek to use appropriate safeguards and comply with applicable Indian legal requirements concerning transfer and processing of personal information.

12. User Rights (Access, Correction, Deletion)

Subject to applicable law and legitimate retention requirements, individuals may have rights regarding their personal information, including the ability to:

  • Request access to certain personal information;
  • Request correction of inaccurate or incomplete information;
  • Request deletion where legally permissible;
  • Withdraw consent where processing is based on consent;
  • Request discontinuation of certain communications; and
  • Raise privacy-related complaints or concerns.

To make a request, contact POOJITHA HOSPITAL using the contact details provided below.

For security and privacy protection, we may need to verify the identity or authority of the person making the request before processing it.

13. Policy for Children

POOJITHA HOSPITAL may provide healthcare services to children where appropriate. In such circumstances, information may be collected and processed in accordance with applicable healthcare, privacy, consent, and legal requirements.

Where required, a parent, guardian, or other legally authorized person may be involved in providing consent or information.

We do not knowingly use children’s personal information for unrelated purposes.

14. Updates to Privacy Policy

POOJITHA HOSPITAL may update this Privacy & Data Policy from time to time to reflect changes in law, technology, healthcare practices, communication platforms, website functionality, or internal procedures.

The updated Policy will be published on the relevant website page and may include a revised effective date.

Users are encouraged to review this Policy periodically.

Where a change materially affects the way personal information is processed and applicable law requires additional notice or consent, appropriate steps will be taken.

15. Governing Law (India)

This Privacy & Data Policy shall be governed by applicable laws of India.

POOJITHA HOSPITAL seeks to comply with applicable Indian privacy and data protection requirements, including relevant provisions of the Information Technology Act, 2000, applicable rules and regulations, and the Digital Personal Data Protection Act, 2023 and associated requirements to the extent applicable and effective to the relevant processing activity.

Where other healthcare, consumer protection, telecommunications, or regulatory requirements apply, the Hospital will seek to comply with those requirements as well.

16. Contact Information

For privacy questions, requests, complaints, or concerns regarding the handling of personal information, please contact:

POOJITHA HOSPITAL
H.NO. 20-124/1, Srinivasa Theater,
Telangana, Nalgonda – 508207
Phone: 7842774799
Email: poojithahospital02@gmail.com

When sending a privacy request, please provide enough information for us to understand and verify the request while avoiding unnecessary disclosure of sensitive medical information by email.

Subject suggestion: “Privacy & Data Request – POOJITHA HOSPITAL”

We will review privacy requests and respond in accordance with applicable law and reasonable verification requirements.

Last Updated: 19 August 2026